ORTEC has extensive experience in implementing ORTEC Service Planning in a whole range of service and maintenance organizations. Companies such as Electrolux, AEP, EnergieLease, Frijado Superservice, RRS and Breijer are very satisfied with the results achieved.
In your organization you offer excellent products, but over time defects may occur. In this instance, your customers will expect: - Rapid assistance
- At a time that suits them best
- At the lowest possible price
Are your customers able to register faults through a call center or website? If so, you can respond and take immediate action. If a visit by a service technician is required, the customer will want to immediately schedule an appointment to correct the fault.
Preventive maintenance prevents faults occurring to your client's products. By scheduling the maintenance well in advance, you are far more likely to increase the efficiency of your plans.
You want to offer your customers maximum assistance and therefore provide them with preventive and corrective maintenance services. But at the same time, you want to keep service department costs to a minimum. You have a limited number of technicians with various specialisms and you therefore require a smart solution to deal with the available capacity.
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