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Professional and Public Services

Facility and Security Services

ORTEC has extensive experience in implementing ORTEC Service Planning in companies such as G4S, Arbex and Brink's.
g4s Arbex Security Brinks Home Security

As a security organization you want to provide the right service to your clients who operate in widely varying industry sectors. In order to deliver this service effectively, you need to assign the correct employee to each work activity. This employee must be sufficiently trained and possess the required skills and certification.

In addition to fixed customer contracts, you also receive ad-hoc requests that result in numerous changes to the planning schedule. Furthermore, your company must also comply with complex working hours legislation that is stipulated in the Working Time Directive and Collective Labor Agreement (CLA) of, for example, the Association of Private Security Companies and/or Event- and Hotel Catering Security.

As part of the administrative process, you must pay all employees periodically and in accordance with the rules of the Association of Private Security Organizations. You must also ensure that clients are invoiced for the correct number of hours.



Challenge

In order to be allowed to work for a client, security employees must possess the right competencies. These competencies must be kept up to date and the data used for planning purposes. A great deal of effort is often required in order to achieve this.

Given that the demand for security changes on a daily basis, it is inevitable that your planning will change too. This places a large amount of pressure on your employees and requires a great deal of flexibility to manage. Not only are you dealing with changing services and irregular working hours, but you must also comply with complex legislation. This means that the administration effort of calculating bonuses for unsocial hours and travel costs will peak periodically.

The challenge for your security organization therefore is to keep your employees content, while remaining competitive in the market.


Solution

With the workforce scheduling solution, ORTEC Harmony, you can schedule the right person to be in the right location at the right time. The software is able to directly combine the administration and monitoring of employee skills with the planning demand.

The optimization engine creates the schedule. The planner takes care of any variations with system support for real-time checks on skills, working hours and the collective labor agreement. If an employee is absent due to sickness, the proposal scheduler determines the optimal replacement. The planning system keeps track of demand and verifies it against the plans to ensure that all work activities are always scheduled as required.

Your employees can use the Internet to take advantage of self-rostering opportunities. This enables them to maintain a good work life balance, which inevitably leads to greater satisfaction. Self-rostering can be used to:

  • View the current schedule
  • Fill in applications for leave
  • Indicate preferences
  • Swap shifts

Upon completion of a planning schedule, ORTEC Harmony immediately begins the automatic administrative process:

  • Processing of actual working times with all associated calculations
  • Travel costs and bonuses for unsocial hours are immediately visible and available 
  • Hours per customer per object are immediately available for reporting and invoicing.
For a complete overview of all our solutions, click on the image below:

 

Result

The deployment of ORTEC Harmony results in:

  • Satisfied customers
  • They feel that the right service is being provided by the best people.
  • Satisfied staff
  • Your employees enjoy working for a flexible organization that offers good facilities. Lower staff revenue results in reduced costs.
  • Optimal and efficient schedules
  • You get the most out of your employees. Your company remains competitive in the market without compromising on service.
  • Manageable and orderly administrative process
  • Your employees are paid accurately and on time. Your customers receive correct, timely and well laid-out invoices