News
Leading supplier of automation solutions integrates Sigmax’ mobile timesheet application with ORTEC’s workforce scheduling solution for improved services delivery
24 May 2011
Employees of Endress+Hauser will soon be able to register their working hours in real time on a BlackBerry. The process automation specialist is integrating Sigmax’s mobile timesheet application with ORTEC’s workforce scheduling solution, ORTEC Harmony. Endress+Hauser will soon be going live with the new software.
Endress+Hauser is a global supplier of process automation solutions. “We offer a high level of service to our customers,” says Tamara van Loenen, Assistant IT Process Management. “It's very important for us to have transparency as well as an insight into the productive and unproductive time logged by staff not based in our offices. If management have a better grasp of that information, they can respond accordingly.” Tamara van Loenen adds: “Our company standards set out the difference between productive and unproductive hours. Unproductive hours might include providing training to a colleague, while productive hours include the time spent carrying out core business activities such as implementation or technical support to a customer.”
Real-time registration
Endress+Hauser, based in Naarden, began looking for a new solution following the introduction of new regulations on overtime. “The old system wasn’t fit for the purpose anymore,” says Tamara van Loenen. “It was cumbersome to retrieve the required management information.” The new system allows every hour to be registered precisely and in real time. Using a web portal, employees have a clear overview of their hours, including any overtime. Mobile software on BlackBerrys can also register kilometres driven. That enables Endress+Hauser to measure the travel and work time ratio for field work, and use that information to optimize its planning.
Right combination
Endress+Hauser invited tenders from 10 suppliers. “We selected ORTEC and Sigmax because their insights into our needs tipped the balance. Both suppliers were able to answer all our questions. Given that we’re setting up something entirely new, it’s very important for both parties to be flexible,” says van Loenen. “ORTEC and Sigmax both offer a very good service. The relevant people are always available and that immediacy is essential, not least because the new software has to be implemented within a fairly short timeframe.”
About Endress+Hauser
Endress+Hauser in facts and figures:
• A Swiss-based family-owned company, founded in 1953
• 8,594 employees (as of late 2010)
• Net sales in 2010: 1.313 billion Euro
• A network of 89 companies in 42 countries
Endress+Hauser is a leading supplier of measuring instruments and automation solutions for the industrial process engineering industry. It offers complete solutions and services for the processing industry. With a tight network of production companies, sales organisations and representatives, Endress+Hauser is a leading player in various industries including chemicals, food, water, energy and shipping. Endress+Hauser attributes its strong reputation to the competency, creativity and commitment of its employees. The company endeavours to provide an excellent employee environment, has high social and environmental standards, and is commercially successful. As an independent and financially sound family business, it works to offer consistency, the widest range of products in the market for process automation, and active cooperation with its associates. For more information, visit: Endress.com
About Sigmax
Sigmax delivers innovative mobile solutions that manage the maintenance and supervision activities for local authorities, police authorities and field service- and inspection companies. Sigmax also caters to client specific mobile solutions requirements and designs, builds and manages ICT infrastructure and office automation. Sigmax’s mobile solutions have won numerous awards, are internationally recognized and form the basis of our market leadership in various industry segments. Our customer base includes companies such as Bosch, ProRail, Connexxion and more than 50 Dutch and Belgian local authorities & police authorities, including the KLPD (the Dutch National Police Services Agency). For more information visit: Sigmax.nl.
More information
- about workforce scheduling
- about ORTEC's solutions for Professional and Public Services
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