| At the core of service provision is people. By equipping your staff with ORTEC's workforce management and scheduling solutions, you can deliver a reliable service that is world-class. |
What are you doing to build and secure and new relationships? In modern times, more and more companies are looking to service provision as a means of adding real value for their customers. And these internal and external customers expect:
- the right person;
- at the right time;
- with the right qualifications;
- for the right price;
- to successfully complete the work activities first time round.
As a service provider, your challenge is to simultaneously meet your customer's expectations while keeping costs as low as possible. You can achieve this by maximizing the utilization of your most valuable asset: your employees.
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Challenges |
| How do you find the right balance between costs and revenues? How can you increase customer satisfaction in an increasingly demanding market? For many organizations, service provision is no longer merely an expense, but rather an actual means of creating differentiation and profitability. The quality of your planning operations will determine whether you make money or lose money. And, perhaps even more drastically, whether you retain or lose customers. |
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Solutions |
ORTEC specializes in workforce planning and optimization. Our planning solutions provide the support you need to manage the complex task of increasing service delivery. Based on your requirements, we offer capacity planning, workforce scheduling and field service planning solutions, designed to operate at both operational and tactical level. We offer specific solutions for the following industry sectors: - Testing and certification
- Media
- Housing construction
- Security
- Service and maintenance
- Police
- Local government and public authorities
- Hospitality
For a complete overview of all our solutions, click on the image below: |
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Results |
ORTEC's solutions have been implemented at more that 65 varying types of service organizations in the Netherlands. Our software enables more than 30,000 employees to be scheduled on a daily basis, delivering outstanding results for our clients: - Better matching of supply and demand in the long and short term
- Increased personnel deployment
- Improved budget control
- Meeting SLA agreements more effectively
- Shorter routes and less travel time for field force employees
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If you like to learn more about our solutions as well as additional information, here are some helpful links: