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Health Care

Ambulatory healthcare employee scheduling

Increasing demand Besides their own preference to live at home longer, elderly people are also encouraged to do so by means of government incentives. If support is required, this is provided in the form of domiciliary care. As a result, the demand for home care has risen by nearly 20 per cent in recent years and this trend is set to continue in the future.

Developments call for more efficiency As a consequence of financial pressures, a tight labor market and uncertainty regarding laws and regulations, home care organizations face a difficult challenge. In order to ensure that current resource capacity is able to absorb the increasing demand for home care services, it is important to operate in an efficient and structured manner. Through the intelligent use of ICT to register, administrate, schedule and plan your employees, healthcare professionals will be able to focus on primary care processes. At the same time, their involvement in the various types of administrative tasks will be reduced, which raises employee productivity without increasing workload, even in organizations delivering both intramural and extramural care.

Solution

ORTEC's planning solution for extramural care provides real-time information about the precise location, at any point in time, of where your personnel are working. If a client wishes to schedule a new appointment, the planner is able to immediately view a list of available employees. The system takes into account the desired time slot, the specific skills of available staff and the optimal geographic plan. By having access to current employee work locations, the shortest route can be determined. Furthermore, given the frequent reoccurrence of many work activities, it is possible to accurately determine the time involved. ORTEC's solution also takes this into account during the calculations.