A company’s workforce is typically one of its most expensive and most valuable assets. Workforce scheduling needs to focus on both efficiency and employee retention.
Challenges are to solve issues such as:
- a lot of temporary hiring
- people regularly work fewer hours than contracted for
- high work pressure
- high absenteeism
- lots of paperwork (administrative operations, internal reporting)
- confusion over or complaints about extra salary payments (overtime, inconvenience)
- warnings from the Labour Inspectorate
- shifts that are experienced as “difficult”
- complaints about rigid attitude towards accommodating staff wishes
- high percentage of overtime and/or irregular hours
- complaints about quality of duty rosters
- confusion over number of outstanding workload hours
- complaints about coordination of availability of specific job grades
- planners never have time to spend on long-term planning (anticipation)
- peak workloads regularly alternate with quiet days
- many shift switches and roster changes (after publication)
- mismatch between staffing composition and staffing needs
These challenges can be solved by planning and optimization solutions, which will bring you: - reduction of the required work hours in the primary process (such as security officers in a security organization or doctors and nurses in a hospital) by:
- reducing temporary hiring,
- reducing wage costs.
Our experience is that wage savings of 2% to 3% is realistic. - reduction of the required work hours in the secondary process:
- for planners,
- for administrative operations (salary processing, HRM, communication on rosters and roster changes to and with staff),
- major savings in the administrative processes occur frequently.
- making quality improvements by doing more work in the same hours (time gains are exchanged for labour), resulting in: higher productivity
ORTEC Workforce Scheduling offers: