Sitesearch

Service navigation:

Solution: Field Service Planning

How to add performance to your Field Services operations?
How to distinguish from competition, service more customers and save costs at the same time? 
Join the successful ORTEC customers by using ORTEC Service Planning. Real-time solutions for real-time operations.
 
Electrolux Dekra GAB_Robins Maas International

Challenges Solutions Benefits

icons_1_mag Challenges for Field Service Planning
  • Increase productivity of the service organisation
  • Reduce overtime
  • Reduce scheduled travel time
  • Minimise deployment of subcontractors
  • Reduce actual travel time (total time required to travel from A to B, including additional time caused by minor malfunctions)
  • Exclude fines for not meeting service-level agreements
  • Gain an optimal overview of both the work supply and the available capacity
  • Implement uniform working methods based on corporate policy
  • Increase income derived from service through customer satisfaction
  • Service activities always performed at the right moment and in one go by the right service staff member
  • Make appointments with clients and service staff and record the call during one and the same contact moment
  • Increase punctuality and reliability of time-related agreements
  • Make realistic and predictable planning schedules for service staff
  • Respond satisfactorily to last-minute changes  
.

icons_2_tools ORTEC solutions for Field Service Planning include:

ORTEC provides planning and optimisation software to respond to these challenges. The ORTEC Service Planning application offers the very best in:

  • User-friendliness
  • Clarity of arrangements
  • Functionality
  • Optimisation options
  • ICT scalability
  • Integration

For an overview of our solutions, click on the image below.

ORTEC Solution Suite PPS


icons_3_graph Your benefits:
ORTEC Service Planning has been shown to bring substantial savings and improvements within easy reach:
  • Increase in the productivity of service staff by 15%
  • Reduction in actual travel time by 75%
  • Appointments made in two-hour blocks or shorter
  • Nearly 100% fulfilment of SLAs
  • Reduction in service staff absenteeism due to illness by 50%


If you like to learn more about our solutions as well as additional information, here are some helpful links:

Industry page Customer_list

ORTEC Service Planning
Does your company provide on-site delivery and services? Then you probably know better than anybody that the success of your company is closely related to the way field visits are scheduled.
View all our product demos

Questions?

*
*
privacy statement your privacy is important to us

Cases in Service Planning

Click here for all our cases

Customer quote


Customer Quote		    electrolux
“ORTEC Service Planning enables us to optimally schedule our staff and resources so that we can offer our client an agreement that suits him best. This significantly improves our customer service..... And this is where we earn our ROI.”
 
Read more customer quotes

Securitas on workforce scheduling and routing with ORTEC

Securitas Video