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Professional and Public Services

Testing & certification organizations

ORTEC has extensive experience in implementing ORTEC Service Planning in a whole range of testing and certification organizations. Companies such as Liftinstituut, Aboma Keboma and Saval are more than satisfied with the results achieved.
Liftinstituut Aboma Keboma Saval

As a testing and certification organization, you often deal with long-term contracts that involve the periodic inspection or certification of various objects and/or equipment, such as elevators or fire extinguishers etc. This is because in most cases, the owner of the object is obliged to follow a program of testing and certification in accordance with a statutory provision.

In order to be allowed to carry out inspections (and to continue to do so), it is essential that your employees receive relevant training. You will be investing a lot of time and money in refresher and follow-up courses, which means that maximum employee utilization is of the utmost importance. This also applies to the timely scheduling of customer site visits, enabling you to inform your customers well in advance of when your inspection staff are scheduled to visit.




Challenge

As soon as you sign a new contact agreement, you will be obliged to begin the contracted activities immediately. It is highly unlikely that these new activities will fit perfectly into the existing planning schedule and therefore a great deal of effort is required to get things up and running.

If you make efficient use of the time period between the earliest and latest possible test dates, you will be able to schedule your jobs based on optimal geographic clusters.

Your benefits:

  • Reduced travel time
  • More time available for inspections


Solution

ORTEC Service Planning enables you to schedule your contracts as efficiently as possible, with maximum utilization of your inspection staff. The software's optimization engine not only allows you to create schedules easily, but you can also create longer-term plans and determine optimal route sequences for each field service employee. Any flexibility within the contracts is taken fully into account during the planning calculations and you can consult the high-quality field service plans at any given moment in time.

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Result

ORTEC Service Planning provides optimum flexibility and a host of possibilities for planning and scheduling service contracts. The software enables you to improve clustering: assigning an increased number of service jobs to a smaller geographical area. You can then ensure that your inspection employee's valuable time is optimally assigned to billable inspection activities. And unpaid travel time is reduced to a minimum.

The deployment of ORTEC Service Planning can result in:

  • a cluster factor increase of 4%
  • an increase in productivity of 5%
  • the ability to eliminate and prevent arrears (inspection occurring after due date)
  • a reduction in planning time: 1500 jobs within 45 minutes

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