Innovation in Pallet & Load Building - Better Pallets. Fuller Trucks. Lower Costs.
It is no secret that transportation expenses account for up to 75 percent of total supply chain costs. As companies continue to focus on recovering from the recent economic turmoil, they cannot ignore the importance of effectively managing transportation expenses.Read more
Aberdeen Group - Making Money via Mobile Field Services
Aberdeen’s research shows that field service organizations must deal with increasing customer demand for faster service resolution and escalating costs as top market pressures. To address both areas, Best-in-Class organizations are leveraging automation and mobile solutions to improve workforce productivity, capture more accurate information about service and equipment performance, and create complete links within the service delivery chain.Read more
Genesys - The Cost of Poor Customer Service
One of the first global surveys of consumer attitudes toward customer service uncovered some significant findings in terms of consumer behavior, actionable steps to improve customer service, and business results from the customer experience. In addition, it provides a snapshot of the key shifts in technologies that will allow enterprises to improve customer service.Read more
Return On Investment from ORTEC HARMONY
This memo provides several pointers for obtaining insight into the potential return on the implementation of HARMONY in an organization. In a general sense we describe some focal areas where duty roster processes are capable of improvement. The identification of these areas of improvement and their possible effects is based on earlier practical experience acquired by ORTEC.Read more
How Internal Logistics Collaboration Increases Customer Value
The way that Consumer Packaged Goods companies manage their business is headed for change. While the core competencies of Research & Development, Marketing, and Production will always remain key components of the value that CPG companies provide to their customers.Read more
A hybrid exact/metaheuristic approach for the school bus routing problem
Contrary to most vehicle routing formulations, in which a set of stops is given and routes need to be determined that visit each stop, this paper discusses a vehicle routing problem in which a set of potential stops is given, but in which determining the set of stops to actually visit is a part of the problem formulation.Read more
Tech-Clarity - Real-Time Field Force Optimization
One technician calls in sick. Another technician runs late on a job. Still another discovers they must pick up a spare from the depot because an additional problem was identified. One of your technicians is stuck in traffic and is going to miss a planned call. At the same time, two high priority calls come in that require service within the next four hours or will result in penalties.Read more